Refund policy

Our policy lasts 30 days. If 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Refunds (if any)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (where applicable)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing delay before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us at team@hubu.ca.

Sale items (if any)

Only regular-priced items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if any)

We will replace an item only if it is defective or damaged. If you wish to exchange it for the same item, please send us an e-mail at team@hubu.ca and send your item to: 6653 Chemin Royal, Saint-Laurent-Île-d’Orléans, QC, G0A 3Z0, Canada.

Shipping

To return a product, you must mail it to: 6653 Chemin Royal, Saint-Laurent-Île-d’Orléans, QC, G0A 3Z0, Canada.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you’re shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment, or purchasing delivery insurance. We do not guarantee that we will receive the item you return.